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JUBI

Everything you need to know about ordering and caring for your unique wall art from JUBI.

JUBI WALL ART

How Do I Track My Order?

Can I Cancel My Order?

ORDERS

What is Your Return Policy?

How Do I Make a Return?

RETURNS + REFUNDS

When Will My Order Ship?

How Much Does Shipping Cost?

Which Couriers Do You Use?

What If My Package Gets Lost or Arrives Damaged?

What’s the Difference Between “Ready-to-Ship” and “Made-to-Order”?

Do You Ship Internationally?

Do You Offer Express Shipping?

Why Can’t I Track My Order?

Do You Offer Free Shipping?

SHIPPING + DELIVERY

When Will My Rug Ship?

How Are JUBI Rugs Made?

Why New Zealand Wool?

Is Your Wool Certified?

Why Are JUBI Rugs Made-to-Order?

Can I Customize My Rug?

Can I Turn My Design Into a Rug?

Can I Commission a New Rug Design?

Can I Order Color Samples?

How Do I Flatten My New Rug?

Can I Vacuum My Rug?

Can I Use My JUBI Rug Outside?

Can I Use My JUBI Rug in the Bathroom or Kitchen?

Can I Return or Exchange My Rug?

JUBI RUGS

Can I Hang My Blanket on the Wall?

How Do I Wash My Blanket?

How Are Your Blankets Made?

What Material Are the Blankets Made Of?

What Are the Size Options for Your Blankets?

How Do I Care for My Blanket?

Are Your Blankets Suitable for Outdoor Use?

Can I Return or Exchange My Blanket?

JUBI THROW BLANKETS

What Does Made-to-Order Mean?

How Is Made-to-Order Sustainable?

What Are the Advantages of Made-to-Order Shopping?

MADE-TO-ORDER

DESIGN SERVICES

CUSTOM RUGS

Who Is Behind JUBI?

What Makes JUBI Designs Unique?

How Is JUBI Sustainable?

Do You Have a Store or Showroom?

Where Are JUBI Rugs Made?

How Does JUBI Ensure Ethical Production?

What Inspired the Creation of JUBI?

What Materials Are Used in JUBI Rugs?

ABOUT JUBI

How Do I Apply Promo/Discount Codes?

What Payment Methods Do You Accept?

Where Do I Get Promo Codes/Discounts?

What Do I Do If My Promo Code Isn’t Working?

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How Do I Update the Billing Information on My Order?

PAYMENTS