What is Your Return Policy?Updated 4 months ago

Return Policy – Updated March 2024

RUGS

If you need to return a rug, you can do so within 5 days of receiving it. Please note that there is a 15% restocking fee for eligible returns, and you will need to cover the cost of packaging and shipping the item back to us. To qualify for a return or exchange, the rug must be unused and in its original condition. Once we receive and approve your return, we'll process your reimbursement within 7 days.

To start a rug return, please email [email protected]

JUBI reserves the right to refuse returns that do not meet the standards outlined above.

Custom rugs are not eligible for return.

KEY HOLDERS, BLANKETS, ART PRINTS

Key holders, blankets, and art prints can be returned within 15 days of item delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can access the return portal in your JUBI account.

Please note, some items are final sale and cannot be returned or exchanged. This includes custom items and sale items purchased at an additional sale-on-sale discount. Items not eligible for return will say so on the product page.

HANDMADE WALL HANGINGS & CUSTOM ORDERS

Handmade wall hangings and custom orders are not eligible for return. If an item gets damaged during shipping, please reach out and we are happy to help.