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All you need to know about our return policies and processes

What is Your Return Policy?

Return Policy – Updated March 2024. RUGS. If you need to return a rug, you can do so within 5 days of receiving it. Please note that there is a 15% restocking fee for eligible returns, and you will need to cover the cost of packaging and shipping the

How Do I Make a Return?

To start a rug return, please email [email protected]. For all other items you can access the return portal in your JUBI account.