When Will My Order Ship?
For specific shipping information, please check the product page of the item you are interested in.
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SHIPPING + DELIVERY
All you need to know about our shipping and delivery policies.
How Much Does Shipping Cost?
For specific shipping costs, please review the shipping options during checkout.
Which Couriers Do You Use?
We use a combination of USPS, DHL, and UPS, depending on the product and shipping destination. All of our rugs ship via DHL Express International.
What If My Package Gets Lost or Arrives Damaged?
Lost Packages: If your order is lost during transit, please contact our customer support team with your order number and details.Damaged Packages: Report any damaged packages to our customer support team here within 48 hours of receiving the order. I
What’s the Difference Between “Ready-to-Ship” and “Made-to-Order”?
Ready-to-Ship: Items are already made and typically ship within 3 business days. Look for the "Ready to Ship" note under the "ADD TO CART" button on the product page.Made-to-Order: Items are handcrafted after you place the order, which takes longer.
Do You Ship Internationally?
🌏 Yes! All rugs ship free worldwide, and international shipping options are available for all other products.
Do You Offer Express Shipping?
Yes, express shipping options are available for ready-to-ship items. You can choose your shipping preference during checkout.
Why Can’t I Track My Order?
If you can't track your order, it may be due to several reasons:. If you still face issues after 24 hours, please contact our customer support team for further assistance.
Do You Offer Free Shipping?
Yes, we offer free shipping on various orders:. For other international orders, shipping charges vary. During checkout, you can review the specific shipping costs for your order.